This page covers standard service on Fixed Price Route bookings.
Booking a different time type? See Immediate & Schedule or Full Day.
Vehicle Types
Small:
- Car
- Car XL
- Van
- Small Pickup
Medium:
- Small Box
- Engkel Box & Pickup (CDE)
- Double Engkel Box & Pickup (CDD)
- Double Engkel Long (CDD Long)
Large:
- Fuso
- Tronton
What your price includes
Every Fixed Price Route booking includes:
- Driver
- Vehicle
- Fuel
- Loading & Unloading – free on a Business Account, a paid add-on otherwise
- Special Help (by Driver) – free on a Business Account, a paid add-on otherwise
- Free waiting time, across your whole booking
- Return of your Delivery Note (Surat Jalan) by express courier
Your driver loads at your pickup location and unloads at each destination, within 15 metres of the vehicle.
- Business Account Customers: free, included in your price.
- Other Customers: a paid add-on – select Loading & Unloading at Step 2.
Not available on Fuso or Tronton.
See Loading & Unloading rates for your vehicle.
For anything Loading & Unloading doesn’t cover:
- Items going further than 15 metres from the vehicle
- Items going up or down stairs
- Other special handling your delivery needs
Who pays:
- Business Account Customers: free, included in your price.
- Other Customers: a paid add-on.
Not available on Fuso or Tronton.
Where it’s free for you, it’s already switched on. Where there’s a fee, add it at Step 2 of your booking.
Other Customers: you’ll need to select Loading & Unloading as well as Special Help (by Driver) at Step 2. Special Help can’t be booked on its own.
See Special Help (by Driver) rates for your vehicle.
Every Fixed Price Route booking includes free waiting time as one allowance shared across the whole booking, however many stops you make. It ranges from 4 hours on a Car up to 12 hours on a Tronton.
Waiting time starts when your driver arrives, and stops when your signature is uploaded.
See free waiting time and extra waiting rates for your vehicle.
Tolls and parking reimbursement
These aren’t part of your standard price. Switch them on at Step 2 of your booking, and your driver can then claim them back from you:
- Tolls between your pickup location and your final destination
- Parking at your pickup location and at any destination in your booking
Your driver will show you an original receipt, or a clear photo of one, before you pay.
Tolls on the way to you are not your cost. Drivers pay their own tolls travelling to your pickup location.
Business Account Customers: approve reimbursements straight from the app – you never need cash on hand.
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