The different types of delivery services available are immediate, scheduled and full day delivery services. You can select the different type of delivery services in the first step of the booking after selecting the vehicle type. Immediate and scheduled delivery services are charged on a distanced-based basis while full day delivery service is charged at a fixed rate per day. Learn more about full day service here.

The services included in FTL service are vehicle, driver, fuel, loading/unloading and up to 20,000 baht goods insurance. Visit our fleet and price page for more information on Deliveree’s included services for each vehicle type.

The standard rates for Deliveree FTL are distance based and full day rates. Distance based rates are calculated by a base fare plus per km and full day rates are fixed rate per day depending on the vehicle type you select for delivery. You can check actual rate for your delivery with our price calculator or the fleet and price page.

Deliveree FTL service is 100% transparent regarding the pricing structure and additional fees. You can check delivery price instantly on the application and the price calculator page. For additional fees, it is indicated in the fleet and price page for all services.

You can quickly check FTL delivery cost with Deliveree on the application and the price calculator page by simply selecting the vehicle type, the pickup time and date, and the pickup and drop-off addresses. For extra services cost such as Special Help and Extra Helper, you can check in the fleet and price page.

When booking a vehicle, all you need to provide are the pickup date, pickup and drop-off addresses, and the recipients contact information to complete a booking. It is recommended you know the goods to be delivered size and weight in order to select the appropriate vehicle type. Visit our price calculator page for more information.

The payment options for FTL service are cash (pay directly to driver), online payment via credit/debit card, LINE Pay and TrueMoney Wallet, prepay by top-up to Deliveree’s wallet and post-pay (monthly invoice) for Business Program customers.

Yes, our drivers can help you to load and unload your goods. Our service already include loading and unloading services provided by drivers for free with maximal distance of 10 meters. If your booking has extended loading or unloading distances more than 10 meters, use of stairs or special tasks, you can activate “Special Help” at an additional cost.

Yes, you can request additional manpower for large, bulky, or heavy loads where you do not have your own staff to assist our driver, we suggest you to activate “Extra Helper” at an additional cost.

Yes, every booking place with Deliveree includes live tracking and goods insurance. Most importantly, Deliveree’s FTL delivery includes load and unloading within 10 meters by driver, moving cart for trucks and customer service support everyday from 7:00 AM – 10:00 PM.

Yes, Deliveree offers same-day and express delivery services within 2 hours in Bangkok Metro and same-day or next-day for deliveries to up-country or cross-province, depending on the distance. You can see the transit time estimate right at the first step when placing the booking. Click here for more information on the transit time estimate.

You can track and manage FTL shipment effectively by using our live-track via application. As the live-track feature allows the clients to monitor the driver partners in their delivery tasks, both the package sender and receiver can see how far or how near the delivery vehicle is from the drop-off destination. Read more in Track and Trace Feature.

Deliveree’s FTL (Full Truckload) is one of the most reliable delivery service because our driver manages one delivery per time. Once your goods are picked up, it will be immediately delivered to the drop-off location and you can track the delivery in the platform through live tracking. Digital photo and signature at the pickup and drop-off locations also provide delivery proof for reliability.

Yes, the goods that can be deliveried via Deliveree FTL service must not in any manner or condition be prohibited by law, dangerous or hazardous, highly perishable, and/or radioactive. More information regards to the terms and conditions of using Deliveree FTL service can be found in our Terms and Conditions for Users.

Yes, Deliveree FTL service can handle oversized or overweight shipments up to 32 tonnes. Each vehicle type can handle different size and weight of shipments, you can check each vehicle available cargo space on the fleet and price page.

Yes, Deliveree FTL service can accommodate specialized handling requirements for fragile or sensitive goods. You can inform us of the specialized handling requirements during the booking process and we will source and inform our drivers of the requirements.

There are no specific delivery services for perishable goods, such as food or flowers. However, Deliveree’s wide range of vehicle types such as Eco Car and Chilled Truck, can support the delivery of cakes, food and flowers in the best condition. Read more on how we deliver food or flowers here.

The process for filing claims in case of damaged or lost goods during Deliveree FTL delivery is to request for Deliveree’s Insurance Pack from our customer service and submit the claim form and documents within 15 days after the incident. Every booking made with Deliveree is insured free of charge; read more on our damage and loss insurance here.

Yes, Deliveree FTL can accommodate urgent or time-sensitive deliveries without additional fee. You can request a vehicle to pickup your goods within 45 minutes to 1 hour everyday 24/7. You can also book a vehicle to go in at your referred time up to 14 days in advance for any time-sensitive deliveries.

Deliveree FTL service is very flexible with pickup and delivery scheduling. You can schedule your booking up to 14 days in advance or request for immediate delivery within 2 hours in Bangkok Metro areas.

You can reschedule your FTL bookings by editing the pickup date in the ‘Ongoing’ booking card. Booking that has been accepted by a driver requires the driver’s approval. Read more on how to reschedule your FTL bookings here.

Yes, Deliveree can accommodate deliveries to remote and rural areas across Thailand. The service areas of Deliveree service are Bangkok Metro and major cities in the Central, Eastern, Western, Northern and Northeastern regions. Visit our service area page for more information about Deliveree’s nationwide delivery service.

Yes, Deliveree offers cash on delivery (COD) together with our extra service document return (POD) for Business Program customers with a fee of 0.2% of the collections amount (collections amount up to 75,000 baht per booking). You can select this extra service in the second step of the booking under more options section. The driver will collect your customer’s cash payment and transfer money to your bank account based on your standing instructions within 24 hours. The cash collected through COD service is fully guaranteed by Deliveree.

Yes, Deliveree offers document return (POD) service for every booking with an additional cost of 50 baht per booking. You can select this extra service in the second step of the booking under more options section. When POD service is chosen, Deliveree will manage document collection and return within 5 working days.

Yes, Deliveree offers a Business Program which serves as a loyalty program for business partner. This program includes benefits such as daily live customer support, flexible payment methods, available COD/POD services, and higher insurance coverage.

Yes, Deliveree offers a Business Program that serves specific delivery services tailored for businesses and e-commerce platforms with frequent delivery usage. This program includes benefits like post-pay monthly invoicing, insurance coverage of up to 750,000 baht per booking, customized standard operating procedures, customer support, direct access to a dedicated account management team, and specialized training for your team. Most importantly, it is free of charge.

The customer support options available if there are issues or inquiries regarding a delivery are Live Chat via application and website, email at support.th@deliveree.com and call center at 02-105-4400. Our professional agents are ready to support your delivery inquiries everyday between 7:00 AM – 10:00 PM.

Deliveree uses advanced technology such as API and SLP (Smart Load Planner) to improve efficiency and customer satisfaction for end-to-end delivery service.

Recommendations and tips for optimizing FTL deliveries to minimize costs or streamline logistics processes are to utilize vehicle variation to match the goods delivery size and amount. Utilizing third-party FTL logistics provider and cargo space will help minimize costs and limit the need to manage in-house logistics and processes.

Yes, our business and individual customers have rated and reviewed our Deliveree’s application with a rate of 4.9/5 for Android and 4.7/5 for iOS, which guarantees our customer satisfaction.