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Customer Edit Booking Feature

Customer-Edit-Booking

Customers can now edit booking details conveniently in the app even after the booking has been confirmed without having to contact our CS. 

Changes with Instant Confirmation

1Photo and file upload

2Notes to driver

3Contact details

4Cash on delivery (COD) and proof of delivery return (POD) service

Changes Requiring Driver’s Approval

1Locations

2Date and time of pickup

3Time type

4Extra services (except extra helper)

How to Use Customer Edit Feature

Customer-Edit-Booking_Steps-to-Edit_EN1

Customer-Edit-Booking_Steps-to-Edit_EN2

1Click the left-corner menu

2Choose ‘My Booking’

3In the ‘Pending’ tab, go to the booking you wish to edit and click ‘Edit’ 

4The system will bring you to the booking details. Change information fields you want

5Confirm your changes

You can edit the booking until the driver sends the signature at the first location. If you wish to edit your booking after that, please contact our customer service center for assistance.

Our customer service center is open every day from 5:00 AM to midnight. Contact us through 02-105-4400 hotline, in-app chat or support.th@deliveree.com

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