Shipping Costs per Kilogram: Transportation Rates

Shipping cost per kilogram (kg) is the standard freight pricing metric used by carriers and logistics providers globally, following IATA air cargo conventions and common road freight rate structures, to assign a transport charge based on cargo weight, delivery route, and service type. Broader market rates range from $0.50 to $2.00 per kg for road freight, $2.41 to $8.00 per kg for air freight, and $0.10 to $0.50 per kg for sea freight as of 2026.

Deliveree’s rates start as low as Rp1,060 per kg for short-distance intra-city routes. Rates rise for long-distance inter-provincial and inter-island deliveries. In Deliveree, shipping cost per kilogram is calculated by dividing the total freight charge by the actual or volumetric weight of the shipment in kilograms. The type of goods affects total cost because perishable, fragile, and hazardous cargo carry different freight classification and handling requirements. The shipping service type, whether same-day express, scheduled, or full-truck, determines the base rate, transit time, and vehicle assigned to the order. Additional services such as extra helpers, tail-lift assistance, insurance, and packing materials add to the total shipping cost per kilogram. Payment options include cash, bank transfer, and prepaid credit through the Deliveree account. You’ll get an instant quote from the Deliveree shipping price calculator based on your pickup address, drop-off location, cargo weight, and service type.

How to Calculate Shipping Costs Based on Distance?

To calculate shipping costs based on distance, combine the delivery distance in kilometers with the shipment’s chargeable weight to produce the total freight charge. The steps below show the standard calculation flow used in road freight pricing.

1. Measure the actual weight and dimensions of the shipment. Weigh the shipment in kilograms. Record each package’s length, width, and height in centimeters to avoid discrepancies in the final freight charge.
2. Calculate the volumetric weight in kilograms. The standard road freight volumetric formula multiplies the length by the width by the height in centimeters, then divides the result by a divisor. The divisor usually falls between 3,000 and 5,000 for road freight, depending on the carrier and its rate card. Volumetric weight is the carrier’s way of pricing light but bulky cargo by the space it takes up, not just by scale weight.
3. Determine the chargeable weight. Compare the actual weight with the volumetric weight. The carrier charges based on whichever value is higher. That higher value is the chargeable weight used in all later cost calculations. Chargeable weight, defined as the higher of actual and volumetric weight, is the standard billing basis used across air cargo and most freight operators.
4. Identify the pickup and delivery locations to determine shipping distance. Enter the origin address and destination address to calculate the route distance in kilometers. The route distance affects the base rate directly, so longer delivery routes usually cost more.
5. Apply the carrier’s rate per kilogram for the relevant service area. Multiply the chargeable weight by the rate per kg assigned to the service area that covers the full pickup-to-delivery route. This step converts weight and distance into the base freight charge before extras are added.
6. Add applicable surcharges and additional service fees. Distance-based surcharges, fuel surcharges, toll fees, waiting time charges, and special handling fees all apply on top of the base freight charge. The total shipping cost equals the chargeable weight multiplied by the rate per kilogram, plus all applicable surcharges and service fees.

If you want a fast estimate, you only need four inputs, such as shipment weight, shipment dimensions, pickup location, and delivery location. Once those details are clear, the freight quote becomes much easier to explain, compare, and update.

Delivery Rates for Indonesia

Delivery rates for Indonesia range from Rp3,000 to Rp6,000 per kilometer depending on the region and vehicle type. Greater Jakarta (Jabodetabek) economy car routes start from a Rp22,000 minimum charge, while eastern destinations like Kupang carry per-km rates of Rp3,500 to Rp4,200 because of limited road infrastructure and thin driver availability. Delivery rates climb sharply once shipments leave Java because inter-island ferry crossings, sparser road networks, and lower driver density all push base charges and minimum booking costs higher. Greater Jakarta and Java’s major cities benefit from the country’s densest toll road and highway network, which keeps same-day intra-city delivery viable across all vehicle classes. Sumatra, Bali, Kalimantan, and Sulawesi sit in the mid-range where intra-city routes stay competitive, but inter-island legs add sea freight or ferry surcharges that widen the price gap.

Deliveree’s Greater Jakarta (Jabodetabek) rates serve as the national baseline. Economy cars run at Rp39,000 base plus Rp2,900 per km, and vans run at Rp92,000 base plus Rp3,000 per km. Small pickups run at Rp110,000 base plus Rp3,500 per km, small box trucks at Rp162,000 base plus Rp2,667 per km, and engkel-class trucks at Rp279,000 base plus Rp3,300 per km. All of these complete within 1 to 2 hours same-day. Fixed-price options run 10 hours, starting at Rp500,000 for a car and up to Rp3,000,000 for a tronton, with all rates inclusive of driver, fuel, and vehicle costs.

Java outside Jabodetabek covers all cities from West Java, Central Java, and East Java under Deliveree’s provincial pricing. Full-day 8-hour bookings run at Rp670,000 for a car, Rp560,000 for a van, and Rp610,000 for a small pickup. Intra-city orders are fulfilled same-day, and inter-city routes typically complete within 1 to 2 business days.

Deliveree’s Sumatra network operates across Padang, Bengkulu, Lampung, Palembang, Jambi, Pekanbaru, Medan, and Aceh. Per-km rates apply across car, van, small pickup, box truck, engkel, CDD, and Fuso classes. Fixed-price route options start at Rp2,700,000 and reach Rp8,300,000 for a tronton.

Bali runs Deliveree’s intra-island network covering car, van, small pickup, box truck, Engkel CDE, CDD, CDD Long, Fuso, and tronton. Fixed-price route options start at Rp110,400 for a car and reach Rp2,448,000 for a tronton.

Sulawesi’s Deliveree network is anchored in Makassar, Palu, and Manado. Car, van, small pickup, box truck, Engkel CDE, CDD, CDD Long, Fuso, and tronton classes operate using both per-km rates and fixed-price route options. Intra-city orders complete same-day within 1 to 3 hours, and inter-island shipments from Java route through sea freight with 1 to 2 days transit.

Kalimantan operates through Deliveree’s Balikpapan, Pontianak, Samarinda, and Banjarmasin hubs. The same car, van, small pickup, box truck, Engkel CDE, CDD, CDD Long, Fuso, and tronton fleet runs on per-distance rates or fixed-price routes.

Kupang connects to Deliveree’s national network via FTL (Full Truck Load) inter-island transit or through LCL (Less-than-Container Load) shipment. The on-demand intra-city fleet includes car, van, small pickup, box truck, Engkel CDE, CDD, CDD Long, Fuso, and tronton. Customers can book per fixed-price route or by distance rate from Rp33,000 at the lowest up to Rp1,700,000.

Lombok’s Deliveree service runs out of Mataram, covering intra-island routes with car, van, small pickup, box truck, Engkel CDE, CDD, CDD Long, Fuso, and tronton. Pricing is available as per-km rate options or fixed-price routes that range from Rp1,640,000 to Rp5,000,000.

Batam operates under Deliveree’s car, small pickup, box truck, lorry truck, and trailer fleet. Customers can choose fixed-price routes or distance-based rates starting at Rp13,000 plus Rp2,200 per km.

Greater Jakarta (Jabodetabek)

Greater Jakarta (Jabodetabek) runs eight vehicle classes, from economy cars handling loads up to 150 kg to Tronton Wing Box trucks carrying freight up to 25,000 kg, with intra-district routes starting as short as 1 kilometer in areas like Kemang, Sudirman, or Pluit and cross-metro runs stretching up to 106 km from Depok to Tangerang or Bekasi to Serpong. Greater Jakarta is the only zone in Indonesia where the full vehicle fleet operates on a same-day on-demand basis. Five satellite cities, Bogor, Depok, Tangerang, South Tangerang, and Bekasi, fall inside this service zone, giving Greater Jakarta the country’s highest driver density and enabling 1 to 3 hour fulfillment across most vehicle classes.

Greater Jakarta’s vehicle rate structure scales from light urban delivery at the economy car tier to heavy industrial freight at the Tronton Wing Box tier. The van class at Rp3,700 per km from a Rp85,000 minimum dominates commercial activity, handling 800 kg loads same-day across all five satellite cities and serving as the default vehicle for most business delivery in Jakarta. Economy car and Car XL cover the lighter end at Rp3,000 to Rp3,200 per km for loads from 150 to 200 kg, completing in 1 to 2 hours in most zones. Small pickup and small box trucks sit at Rp4,100 to Rp4,400 per km and handle the open-bed and closed-hold mid-tier for furniture, electronics, and construction materials.

CDD and Engkel trucks at Rp4,400 per km from a Rp145,000 minimum take pallet-grade factory distribution within 2 to 4 hours. Fuso class steps up to Rp5,000 per km for high-volume freight up to 4,000 kg, typically completing in 3 to 5 hours. Tronton Wing Box handles the heaviest loads up to 25,000 kg at Rp6,000 per km, with 4 to 6 hour completion windows and advance booking required.

Java (Outside Jabodetabek)

Java outside Jabodetabek covers six vehicle classes across eight major city clusters: Surabaya, Bandung, Yogyakarta, Semarang, Malang, Solo, Cirebon, and Tasikmalaya. The shortest intra-district routes start at 1 kilometer in areas like Surabaya’s Gubeng or Bandung’s Dago. The longest inter-city corridor, Surabaya to Yogyakarta or Bandung to Cirebon stretches roughly 300 km. Heavy truck access varies by city, Surabaya and Semarang carry fleet coverage up to Fuso class, while Malang, Yogyakarta, and Solo typically top out at CDD level. Java outside Jabodetabek is the most route-flexible provincial delivery network in Indonesia by city cluster coverage and vehicle class depth.

Java outside Jabodetabek delivery rates follow the same class progression as Greater Jakarta, with minimum charges running slightly lower across all vehicle classes, consistent with lower fuel, labor, and toll costs in provincial Java cities. The van at Rp3,700 per km from a Rp80,000 minimum dominates provincial commercial freight, covering 800 kg loads same-day across all eight city clusters for FMCG (Fast-Moving Consumer Goods), office goods, and retail restocking runs. Economy cars handle the lighter end at Rp3,000 per km from a Rp20,000 minimum for loads under 150 kg. Small pickup and small box trucks sit at Rp4,000 to Rp4,200 per km for open-bed and closed-hold freight like furniture, MSME stock, and electronics.

Sumatra

Sumatra’s on-demand delivery network spans eight city hubs, Medan, Pekanbaru, Palembang, Padang, Bandar Lampung, Jambi, Bengkulu, and Banda Aceh. Intra-city routes start as short as 2 kilometer in areas like Medan’s Petisah district or Palembang’s Ilir Timur. The longest overland corridor, Medan to Banda Aceh along the Trans-Sumatra Highway, stretches up to 600 km. As of 2026, heavy truck access past CDD level is concentrated in Medan and Palembang. Remote stretches in Bengkulu and parts of Jambi include unpaved sections off the Trans-Sumatra main route, which adds transit time and lengthens lead times.

Sumatra delivery rates follow the same six-class structure as Java outside Jabodetabek, with vans at Rp3,700 per km from a Rp85,000 minimum serving as the most flexible class across all eight hub cities. Vans cover 800 kg loads on commercial intra-city and inter-district routes where road conditions allow. Economy cars handle lighter loads up to 150 kg at Rp3,000 per km from a Rp22,000 minimum, with same-day fulfillment available across all eight hubs.

Small pickup trucks run at Rp4,000 per km for open-bed agricultural goods, construction materials, and retail restocking. Small box trucks at Rp4,200 per km cover FMCG and packaged consumer goods that need a closed cargo hold. CDD trucks operate in Medan and Palembang at Rp4,500 per km from a Rp150,000 minimum, with Fuso class also available in those two cities at Rp5,200 per km on an advance-booking basis. Routes through Bengkulu and remote Jambi carry longer lead times than the main Sumatran hubs because unpaved sections off the Trans-Sumatra Highway add extra transit time for both light and heavy vehicle classes.

Bali

Bali’s on-demand delivery network covers vehicle classes from economy cars handling cargo up to 150 kg to CDD (Colt Diesel Double) trucks carrying loads up to 2,000 kg, with intra-island routes starting as short as 2 kilometers within Denpasar’s Renon or Kuta district and stretching to a maximum of 100 km on the Denpasar-to-Singaraja corridor in north Bali. Heavy truck classes past CDD are not available across Bali due to road width restrictions in inland and temple districts. Bookings for CDD class and above require advance confirmation of route accessibility. Inter-island shipments from Bali to Java or Lombok require sea freight coordination via Ketapang or Gilimanuk port, adding 1 to 3 days to total transit time on top of any intra-island leg.

Bali delivery rates reflect the island’s hospitality and tourism economy, with economy cars and vans dominating the freight mix for hotel supply chains, F&B restocking, and retail runs. The economy car at Rp3,000 per km from a Rp22,000 minimum is the most used class island-wide, completing most retail, F&B, and hotel supply chain runs same-day within 1 to 3 hours. Vans cover loads up to 800 kg at Rp3,700 per km from a Rp85,000 minimum, handling hotel supplies and appliances across Denpasar, Kuta, and Seminyak. Small pickup trucks at Rp4,100 per km from a Rp90,000 minimum take open-bed construction materials and furniture. Small box trucks at Rp4,400 per km are the right fit for closed-hold freight like hotel procurement and retail restocking within 2 to 4 hours. CDD trucks enter at Rp4,500 per km from a Rp150,000 minimum as the heaviest on-demand class available on the island. For shipments leaving Bali to Java or Lombok, sea freight coordination via Ketapang or Gilimanuk port adds 1 to 3 days to total transit time on top of the intra-island delivery leg.

Sulawesi

Sulawesi’s on-demand delivery network runs out of three main hub cities (Makassar, Manado, and Palu). Vehicle classes range from economy cars handling loads up to 150 kg to CDD trucks carrying up to 2,000 kg. The shortest intra-city routes start at 2 kilometers within Makassar’s central business district (CBD), and the longest intra-island corridor from Makassar to Palu along the Trans-Sulawesi Highway stretches roughly 300 km. Makassar is the primary logistics gateway for the entire island and carries the widest vehicle availability of any Sulawesi hub. 

Makassar drives most of Sulawesi’s logistics volume, carrying the widest vehicle availability and the highest driver density of any hub on the island. Sulawesi’s per-km rates run approximately 10 to 15% above Jabodetabek benchmarks across all vehicle classes, reflecting lower driver density and longer fuel supply chains in the island’s logistics network. Economy cars at Rp3,200 per km from a Rp25,000 minimum handle intra-city retail and document delivery across all three hub cities within 1 to 3 hours. Vans cover loads up to 800 kg at Rp3,900 per km from a Rp90,000 minimum. Small pickup trucks at Rp4,200 per km from a Rp95,000 minimum handle open-bed FMCG, fisheries supplies, and construction materials. Small box trucks add closed-hold capacity at Rp4,500 per km for electronics and packaged goods within 2 to 5 hours. For inter-city routes along the Trans-Sulawesi Highway, CDD trucks rate start from Rp4,800 per km.

Kalimantan

Kalimantan’s on-demand delivery network operates through five city hubs (Balikpapan, Pontianak, Banjarmasin, Samarinda, and Bontang). Vehicle classes run from economy cars handling loads up to 150 kg to CDD trucks carrying up to 2,000 kg. Intra-city routes start as short as 2 kilometers in central Balikpapan, and the longest intra-island corridor from Balikpapan to Bontang via the Trans-Kalimantan Highway stretches roughly 350 km. Balikpapan and Pontianak are the two primary logistics hubs, with the widest vehicle availability and the most active on-demand driver networks. 

Kalimantan delivery rates reflect the island’s mining and extraction economy, with per-km charges running approximately 10 to 15% above Jabodetabek benchmarks. Vans at Rp4,000 per km dominate commercial freight across Balikpapan, Pontianak, and Banjarmasin. Economy cars cover the lighter end at Rp3,200 per km from a Rp25,000 minimum across all five hubs within 1 to 3 hours. Small pickup trucks at Rp4,200 per km from a Rp95,000 minimum handle mining supplies, construction materials, and agricultural cargo on open-bed runs between Kalimantan’s hub cities and extraction sites. Small box trucks and CDD trucks round out the fleet at Rp4,500 to Rp4,800 per km for closed-hold and pallet-grade freight, with CDD availability concentrated in Balikpapan and Banjarmasin at a 3 to 7 hour window. Inter-city freight along the Trans-Kalimantan Highway, the primary corridor connecting Balikpapan, Samarinda, and Bontang, is served by CDD trucks at Rp4,800 per km, with advance booking required for routes beyond Balikpapan and Banjarmasin. The gap widens further on routes into interior Kalimantan, where paved road coverage is sparse beyond the five main hub cities as of 2026.

Kupang

Kupang’s delivery network covers intra-city routes from as short as 2 kilometers within Kupang’s city center to a maximum of roughly 40 to 50 km to the city’s outer areas near Tenau Port or Oesapa. Shipments from Java to Kupang arrive by sea freight through Tenau Port, with transit times ranging from 7 to 21 days depending on the shipping line and cargo type as of 2026. Intra-city orders within Kupang complete within 1 to 3 hours for both vehicle classes.

Economy cars run at Rp3,500 per km from a Rp30,000 minimum, the highest economy car floor rate of any Indonesian delivery region, for loads under 150 kg within 1 to 3 hours. Vans run at Rp4,200 per km from a Rp100,000 minimum. Driver availability in Kupang is lower than any Java or Sumatra hub. For all shipments arriving from outside the island, Kupang receives inter-island cargo through Tenau Port via sea freight, with transit times from Java ranging from 7 to 21 days as of 2026.

Lombok

Lombok’s intra-island delivery network covers routes from as short as 2 kilometers    within central Mataram to as long as 80 km on the Mataram-to-Sembalun corridor in north Lombok or the Mataram-to-Kuta route in the south. As of 2026, Mataram is the only city on Lombok with consistent on-demand driver availability through Deliveree’s network. 

Lombok delivery rates reflect the island’s tourism and agricultural economy. Economy cars at Rp3,200 per km from a Rp25,000 minimum dominate the freight mix for retail, document, and commercial delivery island-wide within 1 to 3 hours. Vans run at Rp4,000 per km from a Rp90,000 minimum for hotel supply chains and FMCG restocking across the island. Small pickup trucks at Rp4,200 per km from a Rp95,000 minimum handle open-bed construction materials and agricultural cargo. Small box trucks run at Rp4,500 per km from a Rp110,000 minimum, covering closed-hold freight including electronics and packaged consumer goods. Shipments arriving from Bali enter through Lembar Port via the Padangbai to Lembar ferry crossing, adding transit time and ferry coordination cost to all inbound inter-island deliveries.

Batam

Batam’s on-demand delivery network runs four vehicle classes, from economy cars handling loads up to 150 kg to small box trucks carrying up to 800 kg. Intra-island routes start as short as 2 kilometers    within Batam Center or Nagoya’s commercial district and reach up to 50 km from Batam Center to Nongsa or Sekupang. Batam is Indonesia’s closest island to Singapore by sea distance, with Batu Ampar Port providing regular container and cargo connections. As of 2026, Batam serves as a primary free trade zone staging point for electronics manufacturing and manufactured goods moving between Indonesia and Singapore. 

Batam delivery rates reflect the island’s role as Indonesia’s primary electronics manufacturing hub and its sea freight connection to Singapore via Batu Ampar Port. Vans at Rp3,900 per km dominate Batam’s commercial freight mix. Electronics manufacturing and industrial distribution generate regular cargo runs between Batam Center, Nagoya, and the Batu Ampar Port area, all served within 1 to 3 hours from a Rp90,000 minimum. Economy cars cover the lighter end at Rp3,200 per km from a Rp25,000 minimum for documents and retail cargo under 150 kg within 1 to 3 hours. Small pickup trucks at Rp4,200 per km from a Rp95,000 minimum handle open-bed freight including construction materials, industrial components, and port cargo across Batam’s 50 km corridor. Small box trucks close out the on-demand fleet at Rp4,500 per km for closed-hold finished goods and packaged electronics within 2 to 4 hours. All shipments from Batam to mainland Indonesia require sea freight coordination through Batu Ampar Port, with transit times varying by destination province and cargo type.

How Does Shipping (Transportation) Costs Change According to the Types of Goods?

Shipping transportation costs change by goods type because each cargo category carries different freight classification attributes (actual weight, volumetric weight, handling requirements, and liability risk) that determine the applicable base rate, surcharges, and transport method required for safe and legal delivery. Perishable goods require refrigerated transport, hazardous materials require regulatory compliance, and fragile high-value items require insurance and special packaging, each adding distinct cost layers on top of the base rate. Dimensional weight billing applies when a shipment’s volume-to-weight ratio is high, meaning bulky but lightweight cargo is charged based on the space it occupies rather than its actual weight.

The table below classifies the main cargo types by the freight attributes that directly affect transportation pricing across road, sea, and air freight in Asia and globally.

Shippers moving more than one cargo type in the same consignment face blended cost structures, where the highest-restriction cargo class determines the vehicle and compliance tier for the entire shipment. A single hazardous item in a mixed load triggers full hazmat compliance costs regardless of the other goods on board. Matching cargo type to the correct freight classification before booking prevents surcharge surprises and avoids rebooking costs on the day of pickup.

How Does Shipping (Transportation) Costs Change According to the Shipping Services?

Shipping transportation costs change by service type because each service uses a different pricing model (distance-based, time-based, weight-based, or flat-rate), with different parameters such as booking urgency, route exclusivity, and vehicle size determining the final fare. An on-demand same-day booking typically costs 2 to 5 times more than a scheduled standard service for the same weight and distance. A full-day charter service charges a flat time-based rate that becomes more cost-efficient than point-to-point bookings when a shipper needs multiple stops or extended loading time in a single day.

Service selection is the single biggest lever a shipper controls before distance and weight set the cost floor. Choosing on-demand when a scheduled booking would serve the same timeline is the most common source of avoidable overspend in last-mile logistics. For routes with predictable volume and timing, LTL (Less Than Truckload) and scheduled services consistently deliver a lower cost-per-kg than real-time dispatch, with the trade-off being a longer planning window and less flexibility on same-day changes.

What Are the Additional Deliveree Services Affect the Pricing of Shipping?

Additional Deliveree services are optional add-ons selected during booking Step 2 that increase the final quoted price by an itemized amount shown before confirmation. These services cover extra labor, cargo protection, extended waiting time, document handling, cash collection, equipment rental, and reimbursable delivery costs. Certain services (including extra helper, document return, and cash on delivery (COD)) are available only on the standard service tier and cannot be selected on the saver service.

The reimbursable cost category (toll, ferry, and parking) is the most commonly overlooked cost variable in route planning, because these charges appear at the end of a delivery rather than in the upfront quote. For standard service bookings on inter-city routes, toll reimbursement on major highway corridors can add Rp 4,000 to Rp 50,000 per gate in Indonesia or ฿20 to ฿200 per gate in Thailand on top of the base fare. Booking with the in-app add-ons for expected toll and parking costs upfront avoids reimbursement disputes at drop-off.

What Are the Payment Options for Deliveree (Shipping) Services?

Deliveree shipping services offers four payment methods, split between no-fee options and those that carry a 1.5% convenience fee.

• Cash to Driver (COD): Pay the driver directly in cash at pickup or delivery. No digital setup needed, and it works for all account types.
• Bank Transfer (Wallet Top-Up): Transfer funds to a BCA Virtual Account and share proof of payment via live chat to load your Deliveree Wallet. No fee applies, and Wallet payments in Indonesia don’t incur VAT.
• Credit/Debit Card: Enter card details at Step 3 of booking with OTP verification via 3-D Secure. A 1.5% convenience fee applies, and credits from cancelled bookings go back to your Wallet.
• Deliveree Wallet: A prepaid e-wallet that auto-deducts from your balance at booking confirmation. No fee if topped up via bank transfer; a 1.5% fee applies if topped up by card.
• Post-Pay Invoice: Deliveree sends an invoice after delivery is complete. Available exclusively to Deliveree Business Account holders, and all invoiced amounts include 12% VAT (PPN) as of 2026.

For one-time shipments, Cash to Driver is the simplest choice since it needs no account setup. Regular shippers get better value using Bank Transfer top-ups to avoid card fees. High-volume businesses should consider upgrading to a Deliveree Business Account to access Post-Pay Invoicing and manage monthly logistics expenses more efficiently.

What Are the Main Shipping Cost Factors in Indonesia?

The main shipping cost factors for Deliveree bookings in Indonesia are route distance, vehicle type, service tier (Standard or Saver), time type (Immediate, Scheduled, or Full-Day), and additional services, including toll fees and excess waiting time charges not covered by the base fare. Route distance is charged as a base fare plus a per kilometer rate. Fuel, driver labor, and loading and unloading within 15 meters of the vehicle are included in every standard base fare at no extra charge. Toll fees, excess waiting time charges, and cargo insurance upgrades are calculated separately based on actual usage during the delivery.

Are Deliveree Delivery Rates the Same During Peak Hours?

Yes. Deliveree does not apply surge pricing or time-of-day rate multipliers at any hour. The fare shown in the app at booking is the final price, whether the pickup falls during morning rush, midday, evening peak, or weekends. Deliveree’s distance-based pricing model calculates the fare from route distance and vehicle type at the moment of booking, unlike platforms that apply real-time demand multipliers during peak hours.

For example, a pickup truck booking from Kemayoran to Cibitung in Jakarta costs the same at 8:00 AM during rush hour as it does at 2:00 PM off-peak. All vehicle classes operating in Indonesia, from economy cars to tronton trucks, follow fixed distance-based pricing across all hours and all Deliveree service areas.

Does Traffic Affect the Final Delivery Price?

No. Deliveree’s fare is calculated from the fixed route distance entered at booking, not from transit time or road congestion. Traffic congestion does not change the fare, but a traffic-related delay can trigger a waiting time charge if the driver waits beyond the free waiting time allowance at a pickup or drop-off point.

The per-km (per kilometer) pricing model fixes the total fare at confirmation based on route distance alone. A delivery from Sudirman to Gatot Subroto in Jakarta carries the same fare whether the driver completes the route in 20 minutes or takes 90 minutes in traffic, the same rule applies to Bangkok and Manila bookings. The only traffic-related cost that can arise is an extra waiting time charge, applied when a traffic delay causes the driver to wait beyond the free waiting time allowance. This allowance is 60 minutes per location on Standard service and 15 to 30 minutes on Saver service at a pickup or drop-off location. This charge is calculated against waiting time at a per-increment rate, not against a variable per-km traffic rate.

Are Toll Fees Included in Deliveree’s Delivery Rates?

No. toll fees are not included in Deliveree’s standard delivery rates. The driver must request the shipper’s advance permission before paying any toll, then provide a receipt or toll photo to receive reimbursement after delivery. Tolls incurred before the driver reaches the pickup location are the driver’s own expense, the shipper does not reimburse the pre-pickup segment.

For full-day bookings, Deliveree Indonesia includes a toll and parking allowance of up to Rp50,000 for standard cars and Car XL (larger economy car class) and up to Rp100,000 for pickup trucks, vans, and larger vehicles. Any toll or parking costs above this allowance are paid by the shipper at the actual amount charged, and no markup applies.

Is Fuel Cost Already Included in the Quoted Price?

Yes. fuel cost is included in every Deliveree base fare across Thailand, Indonesia, and the Philippines. The base fare covers the driver, vehicle, and fuel for the full route from pickup to final destination on both standard and saver bookings, with rate documentation in Indonesia explicitly confirming this inclusion. No fuel surcharge is added separately to the base fare on any Deliveree booking.

For full-day bookings, fuel for the entire contracted service period is included in the flat rate. The full-day fare does not increase based on kilometers covered during the booking period, confirm any daily distance caps with Deliveree for specific vehicle classes. Loading and unloading within 15 meters of the vehicle is also included in the standard base fare. The only labor cost that adds to the base price is the extra helper add-on for cargo beyond this range.

Can Delivery Rates Change After Booking Confirmation?

No. The Deliveree base delivery fare cannot change after booking confirmation. However, the total amount paid at completion can increase from three sources: reimbursable costs (tolls, parking, or ferry crossings), extra waiting time charges beyond the free allowance, or additional services added during the booking.

Deliveree’s booking edit feature allows shippers to modify notes, photo uploads, COD (Cash on Delivery) and POD (Proof of Delivery) settings, and contact details after confirmation. These take effect with instant confirmation without a driver’s approval. Location changes, pickup date and time changes, time type changes, and extra service additions require the driver’s approval before the booking updates. If the driver does not approve a requested change, the original booking details remain active, shippers who need a change the driver declines must cancel and rebook with the updated details. The base per-km fare and vehicle type cannot be changed after a driver accepts the booking. Shippers who need a different vehicle type or service tier must place a new booking.

Are There Extra Charges for Waiting Time at Pickup or Drop-Off?

Yes, Deliveree charges extra waiting time fees when the total accumulated waiting time across all locations in a booking exceeds the free waiting time allowance included in the service tier, with standard service including 60 minutes of free waiting time per location for eco car, pickup truck, and box truck bookings, and saver service including 15 minutes free for eco car and 30 minutes free for pickup truck and box truck. For fixed-price route bookings in Indonesia, the free waiting time allowance is 4 hours total for car, car XL, small pickup, and van and 6 hours total for CDE and small box trucks after which extra waiting time is charged at Rp 40,000 per 60 minutes (or portion thereof) per booking. An overnight waiting time discount of 50% applies to any extra waiting time charges incurred between 7:00 PM and 7:00 AM, reducing the per-60-minute charge by half for nighttime delays.

How Does Deliveree Compare to Traditional Logistics Companies in Pricing?

Deliveree pricing differs from traditional logistics companies in three fundamental ways: pricing transparency, rate negotiation, and minimum volume requirements. Deliveree publishes a fixed per-km fare calculated in the app with no negotiation and no hidden fees. Traditional logistics companies in Thailand, Indonesia, and the Philippines negotiate rates by contract volume and apply surcharges that appear only on the final invoice. Deliveree’s marketplace model, connecting shippers directly to a pool of vetted drivers, eliminates the fleet ownership and dispatch overhead that traditional logistics companies pass on to shippers. 

While traditional logistics companies are often preferred for massive, multi-year freight contracts with highly specialized requirements, Deliveree provides a more flexible solution for modern businesses. The no minimum volume commitment allows companies to scale their logistics up or down instantly without financial penalties. For shippers, switching to a marketplace model ensures that even small or infrequent deliveries benefit from the same transparent per-km rates typically reserved for high-volume corporate accounts.

How Far in Advance Can I Schedule a Delivery With Deliveree?

Deliveree accepts scheduled bookings up to 14 days in advance. The full fare locks in at the time of booking, with the driver typically assigned within a few hours of the scheduled pickup time. Confirm the current driver assignment window in the Deliveree app as of 2026. This 14 days in advance scheduling window applies across Deliveree operations coverage. Advance scheduling applies to both small-vehicle and FTL (Full Truckload) bookings.

Businesses running regular or recurring routes can batch up to two weeks of scheduled deliveries in a single planning session. While the standard window applies to all vehicles, FTL (Full Truckload) routes may require additional lead time for driver and vehicle confirmation. Verify FTL-specific scheduling requirements at the time of booking. In contrast, immediate bookings are dispatched to available drivers in real time and cannot be scheduled in advance. Driver acceptance time for immediate bookings varies by location and time of day, so confirm expected dispatch times in the app.

Can I Modify My Booking After It Is Confirmed?

Yes. Deliveree lets shippers modify bookings after confirmation using the Customer Edit Booking feature in the app and web portal. Some changes take effect with instant confirmation, while others require the driver’s approval before the update applies. Photo uploads, notes to driver, contact details, and COD (Cash on Delivery) and POD (Proof of Delivery) settings all update instantly without driver input.

Location changes, pickup date and time, time type, and extra service additions are held for driver’s approval. The booking updates only after the driver confirms. Extra Helper additions after confirmation are processed directly without needing a driver’s approval, though availability may depend on whether the driver has already departed for the pickup.

Deliveree bookings follow a two-phase modification process. Before a driver accepts the booking, all details remain editable. After acceptance but before the first-location signature, only limited changes are available and require a driver’s approval. The editing window closes once the driver sends the signature confirmation at the first location. After that point, shippers must contact Deliveree’s customer service center through the app to request manual changes. Confirm current operating hours and contact channels in the app for your specific country.

What Happens if the Pickup or Delivery Time Changes?

When a Deliveree booking’s pickup or delivery time changes, the available options depend on the booking’s current status. Before driver acceptance, time changes can be made freely in the app. After driver acceptance, time changes require the driver’s approval via the in-app Edit Booking feature. After the driver sends the signature confirmation at the first location, all time change requests must go through Deliveree’s customer service center.

For changes requiring driver’s approval, the shipper submits the request through the Edit Booking function in the app or web portal. The driver receives a notification and must confirm before the update takes effect. A time change is not active until the driver’s approval appears in the app.

Is Same-Day Delivery Available in All Service Areas?

No. Same-day delivery isn’t available across all Deliveree Indonesia service areas. Availability depends on the region and the type of service selected. Same-day delivery via on-demand booking is available in covered Java and Sumatra metro areas, including Jabodetabek, Surabaya, Bandung, and Medan. Jabodetabek bookings typically complete within 2 to 4 hours depending on traffic conditions. Regions outside Java and Sumatra follow a different scheme. Bali requires a sea crossing from Java, so it’s served by scheduled sea freight or LCL (Less than Container Load) shipments rather than same-day land delivery. The same applies to Kalimantan, Sulawesi, Kupang, Lombok, and Batam.

Can I Book Multiple Deliveries Under One Order?

Yes. A single Deliveree booking supports up to 15 drop-off destinations under one order. The system allows for one fare and one continuous route. Shippers add multiple delivery locations in sequence. Deliveree calculates the fare from the full accumulated route distance.

For businesses that need to batch-create multiple orders across multiple vehicles and locations simultaneously, the Smart Load Planner is available free of charge on the web app. The tool automates the bundling of orders and optimizes the number of vehicles required. The system generates a batch booking confirmation across all vehicles in a single action. The Smart Load Planner accepts order data uploaded via a spreadsheet template. The planner maps pickup and drop-off locations, recommends vehicle types based on cargo weight and volume, and allows the shipper to set preferred delivery completion times before confirming the full batch.