We call this the Standard Service. This is the physical labor our drivers must perform for each and every delivery. This includes:
- Loading at pickup within 15 meters from vehicle.
- Driving the delivery route.
- Unloading at each destination within 15 meters from vehicle.
- Use of stairs are acceptable but kindly allow use of your elevator whenever possible.
If your booking involves extended loading or unloading distances and/or involved stairs, then please select Special Help on Step 2 in our app.
- All the work included in Standard Service PLUS allowance for greater carrying distances and more physical work to accommodate your needs.
Regular Vehicles (Economy, Pickup, Van)
When booking in our app, Special Help appears as an Extra Service that you may optionally select. The app displays the price right below the line, you can spot it here.
Commercial Vehicles (Small Box, CDE, CDD, Beyond)
When booking in our app, you will see Special Help is prechecked and the price is free. We have already included this and there is no extra cost.
When you book Full Day for any of our vehicle classes, you will also see that Special Help is prechecked and the price is free. We have already included this and there is no extra cost.