When Should You Use “Special Help”?

Posted October 25, 2017 by Deliveree

Deliveree - Special Help by Driver

What are the Standard Fares?

Deliveree charges a starting flat price inclusive of the first 5 km and then a fee per km thereafter. These prices vary by vehicle.

Deliveree - Standard Fares

What should you expect from your driver in return for paying Standard Fares?

We call this the Standard Service. This is the physical labor our drivers must perform for each and every delivery. This includes:

Standard Service

  • Loading at pickup within 15 meters from vehicle.
  • Driving the delivery route.
  • Unloading at each destination within 15 meters from vehicle.
  • Use of stairs are acceptable but kindly allow use of your elevator whenever possible.

When should you use Special Help?

If your booking involves extended loading or unloading distances and/or involved stairs, then please select Special Help on Step 2 in our app.

Special Help

  • All the work included in Standard Service PLUS allowance for greater carrying distances and more physical work to accommodate your needs.

What does Special Help Cost?

Regular Vehicles (Economy, Pickup, Van)
When booking in our app, Special Help appears as an Extra Service that you may optionally select. The app displays the price right below the line, you can spot it here.

Special Help by Driver, Deliveree

Commercial Vehicles (Small Box, CDE, CDD, Beyond)
When booking in our app, you will see Special Help is prechecked and the price is free. We have already included this and there is no extra cost.

Deliveree, Special Help by Driver

Full Day Booking is inclusive of Special Help

When you book Full Day for any of our vehicle classes, you will also see that Special Help is prechecked and the price is free. We have already included this and there is no extra cost.

Deliveree, Full Day Booking

Contact Us

Contact us 6am to 11pm any day of the week, including weekends, at the below Live Chat or Email. We would be happy to answer questions or provide additional clarification.