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Reimbursement Policy

For Business Customers
(within our app)

  • Drivers upload receipts
  • Customers review and approve.
  • Customers may dispute incorrect charges.
  • Applicable from pickup to all stops.
  • Not applicable for transiting to pickup.
  • Approved charges are added to invoice.

For Cash Customers
(outside our app)

  • Drivers get approval in advance.
  • Drivers then present receipts.
  • Customers review and approve.
  • Customers may dispute incorrect charges.
  • Applicable from pickup to all stops.
  • Not applicable for transiting to pickup.
  • Approved charges paid in cash.

For Full Day Bookings
(within our app)

Car & Car XLOther Vehicle

Free up to
Rp 50.000/Booking

Free up to
Rp 100.000/Booking

.
*Amounts above and beyond are eligible for reimbursement according to the rules above.

For Fixed Price Route Bookings
(within our app)

  • All tolls and parking are free.

Learn about Extend Wait Time for fixed price route bookings HERE.

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