Reimbursement Policy

For Business Customers
(within our app)

  • Drivers upload receipts.
  • Customers review and approve.
  • Customers may dispute incorrect charges.
  • Applicable from pickup to all stops.
  • Not applicable for transiting to pickup.
  • Approved charges are added to invoice.

For Cash Customers
(outside our app)

  • Drivers get approval in advance.
  • Drivers then present receipts.
  • Customers review and approve.
  • Customers may dispute incorrect charges.
  • Applicable from pickup to all stops.
  • Not applicable for transiting to pickup.
  • Approved charges paid in cash.

For Full Day Bookings
(within our app)

Economy

Free up to
Rp 50.000

Other Vehicle

Free up to
Rp 100.000

*Amounts above and beyond are eligible for reimbursement according to the rules above.

For Long Haul Bookings
(within our app)

  • All tolls and parking are free.

First 60 Min Each Location
Free
Every 30 Min Thereafter*
Rp 20.000
*increments treated as a full
30 minutes

  • Customers review and approve.
  • Customers may dispute incorrect charges.
  • For BP, approved charges are invoiced.
  • Applicable to pickup and all stops.
  • Does not apply to Full Day or Long Haul Booking.

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